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Stupid Suppliers
Are your suppliers a bunch of wasters who are just after your money and not to be trusted? Do you spend your whole life beating them up over late orders and poor performance? What would life be like...
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Pink Shirts and Bullwhips
People wear pink shirts, they like pink shirts, but there are really only so many times you can wear a pink shirt in a week. The market for pink shirts is pretty much stable. This is a problem if you...
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The Childish Games Managers Play
There is a game called Chinese Whispers, I am sure you have played it. All you do is line a group of people up and ask them to whisper a message from one to another along the chain. Each time it is...
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Trust and Paperwork
Imagine you make bicycles for a living You have a supplier who provides you with all the bike chains you use. Every week, without fail you get a shipment of chains into your factory and every month you...
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Rule 16: Communicate
Operations work two ways: 1. Products and services flow one way: Insurance claims are paid Pizzas are delivered Passengers are transported Diagnoses are issued 2. Money and Information flow the other:...
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The Most Profitable Activity in the World
Collaboration The iPhone is — arguably — the most profitable product in the world. Since it was launched in 2007 it has sold over 700 million units. In my household alone we have 4 of the damned...
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